Q. Can I order and pay for my item over the telephone?
A. Yes, telephone
01444 460188 to speak to our customer services sales department. Have ready the item code reference numbers ready, along with your payment card details.
Q. Which payment cards can I use to pay for my item?
A. You can pay via Mastercard, Maestro, Solo, Visa, Visa Electron, Visa Debit, American Express, Paypal. When you play via this method, your transaction is fully secure via Sagepay.
Q. What do I do if an item I order is not suitable or not what I expected?
A. Please see our
Returns Policy.
Q. Who should i contact if my item arrives damaged?
A. Telephone customer services on
01444 460188 or e-mail us at
sales@artsandcraftsworld.co.uk and explain what damage has occured, and we will advise accordingly.
Q. How will I know if something is out of stock?
A. Any item that may be out of stock, will not display the 'buy it' button, and say whether new stock is arriving soon.
Q. How soon can you get my order to me?
A. We endeouver to dispatch within 2 working days of receiving your order, If however an item is out of stock we will contact you to advise a new delivery date or an alternative item.
Q. Will I have to sign for my parcel?
A. Yes, if your item is sent via our courier service,or 1st class Royal mail then a signature is required.
Q. What happens if I am not in when my parcel is delivered?
A. Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.
Q. What are your delivery charges for the Channel Islands?
A. We have a single charge of £9.99
Q. What are your delivery charges for B.F.P.O customers?
A. We have a single charge of £9.99
Q. What are your delivery charges for mainland Scottish highlands?
A. We only charge £3.95, this is up to a total weight of 6Kg and anything over that weight will incur additional postage charges. (please contact us to discuss)
Q. What are your delivery charges for UK Non-Mainland post codes?
A. We have a single charge of £9.99
Q. When placing my order over the internet, how will I know if it has gone through correctly.
A. You should receive an email confirmation with your unique order reference number. If you are unsure then you can telephone customer services on
01444 460188, or e-mail at
sales@artsandcraftsworld.co.uk and we will be able to confirm the status of your order, and advise you accordingly.
Q. What should I do if I experience problems on the website?
A. Telephone customer services on
01444 460188 and let us know where the problem is on the website, and we will investigate immediately and advise you accordingly.
Q. How do I become an Account Holder?
A. Please contact us in the first instance, either via our Contact Us page, via E-mail sales@artsandcraftsworld.co.uk or call us on
01444 460188.
We will ask for proof that you are one of the establishments listed above, once verified you will then be given a unique account number. With your account active you will automatically be sent our latest catalogue, we will also keep you updated of our special offers and new products via E-mail.
Q. Will I be able to amend my web order once it has been submitted?
A. You should contact customer service by calling
01444 460188, or e-mail at
sales@artsandcraftworld.co.uk straight away, where they should be able to amend your order accordingly, unless your order has already been dispatched.
